Sorry, we do not accept returns, or refunds, because we personalize your item just for you. We understand that this could be an inconvenience, so we proactively take steps to combat the common reason for such a request.
Some of the steps we take to make sure your item arrives at its destination in the best condition possible are:
- We offer free face-to-face consultations, which allows an opportunity to match your swatch to our available paper and product options.
- We send a proof email that requires your approval before the production of your product begins.
- Any edible items are purchased the day before the delivery date to maintain freshness.
- We do not make the product until a day or two before the delivery or pick up date.
- We cut down the amount of time and potential damage incidence from third-party shipping companies by only offering local pickup or delivery.
- We require that someone sign for the item the day of the delivery to prevent porch theft.
- Lastly, we text you the day of delivery to let you know the package is on its way, that it has arrived, and who we left it with for delivery tracking purposes.
Category:
Refunds / Replacements
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